> ## Documentation Index
> Fetch the complete documentation index at: https://help.nops.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Twilio

> Connect Twilio API credentials to nOps Inform

## Overview

nOps uses your **Twilio Account SID**, **API key ID**, and **API key secret** to import communication service costs into Inform. Credentials are stored securely, validated before save, and are not shown again after you connect.

## Prerequisites

* A Twilio account with permission to create API keys
* nOps organization **administrator** access

<Note>
  Only **admins** and **owners** can connect, re-validate, or disconnect. **Members** see **Admin Only** on connectable cards.
</Note>

## Create Twilio API credentials

1. Sign in to the [Twilio Console](https://www.twilio.com/console).
2. Copy your **Account SID** from the dashboard home page.
3. Go to **Account → API keys & tokens** ([API keys](https://console.twilio.com/us1/account/keys-credentials/api-keys)).
4. Click **Create API Key**, name it (for example `nOps Integration`), choose **Standard** key type, and create the key.
5. Copy the **API key SID** and **API key secret** immediately — the secret is shown only once.

<Warning>
  If you lose the API key secret, create a new API key in Twilio and connect again in nOps.
</Warning>

## Connect in nOps

### Where to open Twilio

* **To connect for the first time** — go to **Settings → Integrations** and click the **Twilio** card.
* **To manage an existing connection** — go to **Settings → Account Status → Connected apps** and click the **Twilio** chip to re-validate or disconnect.

### Connect steps

1. Click the **Twilio** card or chip.
2. Enter **Account SID**, **API key ID**, and **API key secret**.
3. Click **Connect**.

nOps validates the credentials with Twilio before storing them.

## Manage your connection

Use **Re-validate** to test stored credentials or **Disconnect** to remove them. **Action required** indicates invalid or revoked keys — verify the API key is active in Twilio and reconnect.

## Troubleshooting

* **Invalid credentials** — re-check Account SID, API key ID, and secret; standard API keys should access billing data by default.
* **No data** — allow up to **24 hours** for initial sync; confirm billable Twilio usage exists.
* **Multiple accounts** — connect each Twilio account separately with its own credentials.

## Security

Treat API key secrets like passwords. Rotate keys in Twilio if they may have been exposed.