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Creating the Ticket for a CUR backfill

For each Payer account, log into your Amazon Support Console and Create a Case to create a support ticket. Please CC your point of contact at nOps in your support ticket, or inform them when the backfill has been completed.

Ticket Information​

  1. Enter the following selections for your support case.

    ItemWhat to enter
    Related IssueAccount and Billing
    ServiceBilling
    CategoryConsolidated Billing Questions
    SeverityGeneral question

  2. Click the Next step: Additional information button to the bottom right and enter the following:

    Subject:CUR Backfill Request
    Description:Please Backfill our CUR for the following:


    CUR Report name: nopsbilling-hourly-parquet
    Time Period: <Month you want data backfilled from> to <the Month prior to the data in nOps>
    Reason: We are leveraging a FinOps solution that requires all CURs to be in parquet format, and would like historical information for the dates listed to be backfilled.

  3. Click the Next step: Solve now or contact us button to the bottom right.

  4. Change to the Contact us tab.

  5. Select Web.

  6. Click Submit.

note

After the process has completed, please confirm it's been completed with your nOps point of contact.