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Creating the Ticket for a CUR backfill

1. Creating the Ticket for a CUR Backfill from nOps (up to 12 months)​

For each Payer account, you can request a CUR backfill for up to 12 months directly from the nOps platform. This process is quick and automatically generates an AWS support ticket on your behalf—you’ll receive a confirmation email from AWS once the ticket is created. Please notify your nOps point of contact after submission if needed.

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You must have a Business, Enterprise On-Ramp, or Enterprise Support plan to use the AWS Support API before creating a ticket from nOps.
If you don’t have one of these support plans, please follow the manual process described in the next section.

Steps to Request a CUR Backfill via nOps​

  1. Navigate to Settings > AWS Accounts

  2. Click on the Request CUR backfill button

  3. Select the number of months you'd like to backfill and confirm

  4. A confirmation message will be shown

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If you need a backfill for more than 12 months, please follow the instructions in the next section.

2. Creating the Ticket for a CUR Backfill Manually (More than 12 Months)​

For each Payer account, log into your Amazon Support Console and Create a Case to create a support ticket. Please CC your point of contact at nOps in your support ticket, or inform them when the backfill has been completed.

Ticket Information​

  1. Enter the following selections for your support case.

    ItemWhat to enter
    Related IssueAccount and Billing
    ServiceBilling
    CategoryConsolidated Billing Questions
    SeverityGeneral question

  2. Click the Next step: Additional information button to the bottom right and enter the following:

    Subject:CUR Backfill Request
    Description:Please Backfill our CUR for the following:


    CUR Report name: nopsbilling-hourly-parquet
    Time Period: <Month you want data backfilled from> to <the Month prior to the data in nOps>
    Reason: We are leveraging a FinOps solution that requires all CURs to be in parquet format, and would like historical information for the dates listed to be backfilled.

  3. Click the Next step: Solve now or contact us button to the bottom right.

  4. Change to the Contact us tab.

  5. Select Web.

  6. Click Submit.

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After the process has completed, please confirm it's been completed with your nOps point of contact.

Need a MAP Backfill Instead?​

If you're looking to backfill data specifically for the MAP, please follow the instructions on our MAP Backfill guide.